Raise a Support Ticket

Notify Us of Your Issue

Frequently Asked Questions

How do I report a fault with Data-Shield?

Faults can be reported either by calling the 24×7 Support line on +44 1932 300247 and providing the relevant call information, or by completing the online fault reporting template.

If I report a fault online will I get an email confirmation that the fault has been received

Yes you will receive an email confirmation with a reference number

How do I track my fault?

All reported faults are allocated a reference number that can be quoted with all call communication.

How long before I should expect contact with an engineer?

You should receive a call back from an engineer within 30mins to discuss your issue or receive an email request for logs and further information.

Will I be provided with progress updates?

Progress updates are provided regularly by email or phone.

Who do I call if I require call escalation?

Full escalation path details will be provided before the commencement of any contract.

Are Data-Shield engineers Security Cleared?

Yes Data-Shield has a number of security cleared engineers.

What SLA’s are available?

We have a number of SLA’s available from 4hr fix to 9-5 next business day.

Will I be notified of fault resolution?

Once the fault has been resolved fault closure details will be provided, which will include resolution of the issue.

Work With Us

Providing Reliable Data-Centre
Support Solutions

Request a Quote