Notify Us of Your Issue
Frequently Asked Questions
Faults can be reported either by calling the 24×7 Support line on +44 1932 300247 and providing the relevant call information, or by completing the online fault reporting template.
Yes you will receive an email confirmation with a reference number
All reported faults are allocated a reference number that can be quoted with all call communication.
You should receive a call back from an engineer within 30mins to discuss your issue or receive an email request for logs and further information.
Progress updates are provided regularly by email or phone.
Full escalation path details will be provided before the commencement of any contract.
Yes Data-Shield has a number of security cleared engineers.
We have a number of SLA’s available from 4hr fix to 9-5 next business day.
Once the fault has been resolved fault closure details will be provided, which will include resolution of the issue.